Front of House

The Business Support function provides administrative support primarily to our Executive Team and supports the wider business.  
Reporting to the SVP Property, Facilities and Business Support and located in Dublin, the position of Front of House plays an important role within the Business Support function. The Front of House will assume responsibility for managing and co-ordinating on a wide range of Front of House matters within SMBC AC. The role provides opportunities to work with colleagues across the business. Your responsibilities within the Business Support team will depend on your level of experience and competencies and the requirements of the wider Business Support team from time to time.
 

The Business Support function reports to the Chief Operations and Sustainability Officer and together with Communications, ESG, Corporate Affairs, Strategic & Market Analysis, and The Nest (Innovation), forms Team COSO.

The opportunity What you need Join our team

Core Responsibilities

Front of House

  • Operating reception – answering and transferring calls
  • Guest meeting and greeting
  • Post/Couriers
  • Management of room booking system
  • Arrange taxi bookings for employees and visitors

 

Catering

  • Work with our onsite caterers to manage all catering requirements for the Executive Floor
  • Oversee and monitor the ordering of supplies

 

Office Facilities

  • Ensure all security procedures are adhered to and liaise with building security re same
  • Oversee cleanliness standards within the Executive Floor/Reception, ensuring they are maintained to the highest standards
  • Regular office check for snags or faults – reporting all faults to Facilities
  • Pro-actively Monitor and order all stationary requirements for office
  • Management of all ad hoc parking requirements for office
  • Ensure cost efficiencies are made where possible

 

Administration

  • Assist with the scheduling, arrangement of, and set-up of internal and external meetings especially AV & conference calls
  • Provide assistance at conferences, off-site meetings and company events
  • Assist the SVP Property, Facilities and Business Support with the day-to-day management of the office
  • General administration and ad-hoc duties that may arise from time to time to support the Business Support team
     

Qualifications & Experience

  • 2-3 years’ experience in general office administration and reception in a fast-paced corporate environment
  • Strong, proven MS skills essential – particularly in Word, PowerPoint & Excel

Critical behaviours

These embody our culture and are central to how we work together at SMBC Aviation Capital:

  • Respect: Two-way communication: listen intently, give quieter voices a platform and be conscious of tone. Respect people’s time and be flexible in accommodating others.
  • Trust: Create a psychologically safe space. Do what you say you will do, when you say you will do it. Be honest, communicate openly and be respectful of each other’s needs.
  • Integrity: Always do what is right including when no one is watching; treat people with respect and kindness; be self-aware, compassionate and embrace diversity.
  • Connect: Collaborate to unleash the full potential of our diverse talent. Respect each other’s expertise and perspective and welcome challenge. Foster an inclusive and fun environment where accomplishments are recognised and take pride in winning together.
  • Adapt: Be brave and curious – anticipate the future and be proactive. Have a ‘why not’ attitude, learn from previous experiences. Call out bureaucracy when it is evident in a process or way of working. Be agile to meet and exceed our customers’ needs. Demonstrate resilience and support each other.
  • Achieve: Take accountability and ownership to deliver results, be ambitious and take pride in everything we do. Set each other up for success and share insights. Do what it takes to drive positive change and seek opportunities to innovate and grow our business and people.

Take your career to new heights – come join us at SMBC Aviation Capital

At SMBC Aviation Capital we look after one another. Through the SMBC Aviation Capital People Commitment we offer a comprehensive suite of benefits, aligned to your needs as you move through different career and life stages. The SMBC AC People Commitment also includes our people-led culture; reward & recognition; along with our learning, wellbeing, inclusion, engagement, and CSR initiatives.  In return, we ask you to bring your ambition and commitment to your work here at SMBC AC to mutually create an exceptional employee experience.

A world of opportunity awaits you at SMBC Aviation Capital. Our workplace is one where diversity is welcome, and people of all backgrounds are supported to be at their best. We are an equal opportunities employer and strive to build an ever-inclusive work environment.  We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please reach out to us at Careers@smbc.aero

Meet the team

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